I too appreciated having the six set out principles. I also resonate with what you share about your experience with the woman and not being able to follow up again. I experience this as well in my acute care setting. With hospital stays being so much shorter than they used to, it is more common for me to only get one visit. This is why I appreciated what was said in the video about how we may not be the one to provide all the healing, but through our trauma informed listening and care we may be able to be a catalyst.